How can I operate the Landing Gears when the bike’s battery is completely drained?
T1 Pro is designed so that even when the battery’s state of charge is low, the Landing Gears can still be operated up to 10 times (retract and deploy), ensuring emergency usability.
If the battery is fully depleted and the Landing Gears cannot be operated, please contact Tarran Support for assistance.
What should I do if the bike cannot be turned on?
T1 Pro automatically enters power-saving mode after 24 hours of inactivity. To wake it, press and hold the power button for 1 second.
Once awakened, you may turn the bike on or off using your NFC card or the Tarran App.
What is the max weight capacity (rider + cargo)?
T1 Pro has different load capacities depending on the part:
-Cargo box: Up to 65 kg
-Rear seat: Up to 27.5 kg
-Rider weight: Up to 100 kg
*Unladen bike weight: 65 kg
Total permissible weight (rider, bike, and load): 220 kg
What are the bike’s dimensions?
T1 Pro's dimensions are:
-Length: 2,264 mm
-Width: 640 mm
-Height: 1,050–1,220 mm
What is the maximum range of the bike on a full charge?
Single battery: Up to 100km.
Dual battery: Up to 200km.
*Data from unloaded Eco mode testing; actual performance may vary depending on real-world conditions and usage
How do the Landing Gears work?
The T1 Pro features the proprietary Dynamic Dualdrive™ Landing Gear system, which includes suspension and adaptive algorithms for optimal performance. This system adjusts to various riding conditions for enhanced stability and comfort.
[Click here to view the tutorial.]
How does the OBD feature working?
The OBD (On-Board Diagnostics) feature performs a self-check when the bike is powered on. If any faults are detected, the corresponding error code and suggested solution will be displayed on the central display and the TARRAN app, allowing for easy troubleshooting and maintenance.
[Click here to view the tutorial.]
What is the load capacity for the front and rear cargo areas?
T1 Pro has the following load capacities:
-Front cargo box: Up to 65 kg
-Rear seat/cargo area: Up to 25 kg
What is the wheelbase and length of the bike?
T1 Pro's dimensions are:
Total Length: 2264mm
Wheelbase: 1743mm
Rear Center (RC): 376mm
Front Center (FC): 1368mm
What is the width of the bike or cargo box?
The maximum width of the bike or cargo box is 640mm.
What is the weight of the bike?
What is the bike's weight?
How much does it weigh?
The total weight of the bike (without cargo or accessories) is 65 kg.
What is the bike's waterproof rating?
The bike has an IPX6 waterproof rating.
Can the battery be removed and charged separately?
Yes, the battery is removable and can be charged separately for convenience.
What’s the battery capacity (Wh) and voltage (V)?
The battery has a capacity of 708 Wh and operates at 36V/6A. A dual battery option is also available for extended range.
How long does it take to fully charge the battery?
It takes about 4.5 hours to fully charge one battery.
How long does the battery last on a single charge?
The battery range depends on the electric mode you select. You can check the estimated battery range on the top right corner of the central display.
What’s the battery lifespan (charge cycles)?
The battery is designed to last up to 2 years or 600 charge cycles, with 80% of its original capacity remaining after that time.
Is the battery lithium-ion or lead-acid?
The bike uses a ternary lithium battery.
Can I add a secondary battery for extra range?
Yes, T1 Pro is equipped with a dual-battery feature for extended range.
Is the battery waterproof?
Yes, the battery is rated IP67.
How do I check the battery's remaining charge?
You can check the battery's remaining charge in two ways:
Method 1 — On the battery: Press the button near the charging port. The LED indicators will show the battery's current state.
Method 2 — On the central display: Turn on the bike and tap the battery icon on the display. It will show the state of charge (SOC) or the remaining assist ride range (in km), which will vary depending on the selected assist level. You can switch the display format by clicking the battery icon again.
What does the battery indicator means?
Please refer to the following sheet:
Is the battery UL-certified?
Yes, the battery meets safety standards, including UL 2271, EN 15194:2017, and UN 38.3 for electric bicycle batteries.
Can I lock the battery to the bike?
Yes,T1 Pro comes with a lockable battery box for added security.
How many batteries can the bike support?
T1 Pro can be equipped with two batteries for extended range.
What is the working temperature range of the battery?
Battery can operate within a temperature range of -20°C to 55°C
What is the charging temperature range of the battery?
Battery should be charged in a temperature range of 0°C to 45°C.
What is the storage temperature range of the battery?
For storage:
Up to one month: -20°C to 55°C
Up to three months: -20°C to 45°C
Up to one year: -20°C to 25°C
Does the battery support hot-swapping?
No
Does the motor use a hub or mid-drive system?
T1 Pro features a mid-drive motor for optimal performance and efficiency.
What’s the motor power (W) and torque (Nm)?
T1 Pro is equipped with a 250W mid-drive motor that delivers 100Nm of torque for powerful and efficient performance.
Is the electric motor quiet during operation?
Yes, the electric motor operates quietly for a smooth and noise-free riding experience.
How energy efficient is the motor compared to other models?
T1 Pro is equipped with a 250W mid-drive motor that delivers 100Nm of torque, offering high efficiency and optimal power distribution compared to hub motors.
What’s the frame material (aluminum, steel, etc.)?
The frame is made of aluminum alloy, providing a strong yet lightweight structure for durability and performance.
Is the frame size adjustable for different riders?
The frame size of the T1 Pro is fixed, but the handlebar and seatpost are adjustable to accommodate different rider heights.
What is the brand and model of the fork?
T1 Pro is equipped with a Suntour MOBIE-A32-DS fork.
How durable is the frame under constant heavy usage?
The frame has undergone durability testing and meets the DIN 79010 standard, ensuring it can withstand constant heavy usage.
How resistant is the frame to corrosion and wear?
The frame is made of aluminum alloy, which is highly resistant to corrosion and wear, ensuring long-lasting durability.
What tire size and type (puncture-resistant, airless)?
T1 Pro is equipped with puncture-resistant tires for added durability and safety.
What’s the recommended tire pressure?
The recommended tire pressure is 45-65 psi.
Do the tires meet reflective safety standards?
Yes, the tires have a reflective ring for added safety and visibility.
Are winter/summer tires offered?
No, winter tires are not offered.
Are the tires puncture-resistant?
Yes, the tires are puncture-resistant.
What is the brand of the tire?
The tires are Schwalbe PICK-UP.
What are the specifications of the tire?
The tires are 20 x 2.15 inches.
Are tires designed for high load capacities and durability?
Yes, the tires are designed for high load capacities, with a maximum load capacity of 200 kg.
How adjustable is the seat height?
Yes, T1 Pro features a dual seatpost design with both semi-automatic and manual adjustment options. The semi-automatic part allows for easy height adjustment without tools. For further adjustments, you can loosen the screw and pull out the seatpost to set the desired height.
Additionally, the saddle position can be adjusted forward or backward by loosening the bolts to find the most comfortable position. After making any adjustments, ensure that all bolts are securely tightened.
What is the adjusting range of seat height from the ground?
The seat height can be adjusted between 820 mm and 1,127 mm from the ground.
Are the grips on the handlebars ergonomic?
Yes, the handlebars feature ERGON grips with an ergonomic design for enhanced comfort during rides.
What is the weight limit for the cargo area?
The maximum load capacity of the cargo box is 65kg.
Can I carry a child or pets on the bike?
Yes, you can carry a child using the official child seat with a 5-point safety harness. For pets, you can securely fasten a dog leash to the front storage organizer.
How many kid/children can I take with the bike in the cargo box? Are there any restrictions?
The cargo box can fit two children under 1.26 meters tall side by side. For safety, make sure to use the official child seat with a 5-point safety harness, and we recommend using the protective safety collar to enhance safety.
What is the material of the cargo box made of?
The cargo box is made of expanded polypropylene (EPP), which is durable, lightweight, and impact-resistant.
What is the type of suspension on the bike?
The bike is equipped with hydraulic shock absorbers both at the front and rear, providing smooth and comfortable riding over various terrains.
Does the bike come with a suspension system?
Yes, T1 Pro features a suspension system for added comfort:
Front fork: 50 mm of shock absorption travel.
Rear triangle: 60 mm of shock absorption travel.
Are there adjustable suspension options for comfort?
Yes, T1 Pro features adjustable suspension to accommodate different loads and terrains, allowing for a more comfortable ride based on your needs.
What's the brand of the rear suspension?
FASTACE
What type of gears or shifting system does it have?
T1 Pro uses the Enviolo Heavy Duty shifting system, providing smooth and reliable gear transitions.
What type of brake system does the bike use?
T1 Pro is equipped with 180 mm brake discs and four-piston calipers, providing excellent safety, reliability, and stopping power.
What is the brand and model of the brake system?
T1 Pro uses the TRP EU835 brake system.
What is the steering angle of the bike?
The steering angle of the T1 Pro is 90° for both left and right turns, providing good maneuverability, even when fully loaded.
Are integrated lights included?
Yes, T1 Pro comes with an integrated lighting system that includes:
Halo lights
Headlight
Turn signals
Tail light
Is the bike equipped with lights for night riding?
Yes, T1 Pro is equipped with a headlight that can switch between low beam and high beam for optimal visibility during night riding.
How visible are the headlights in low-light conditions?
The headlights provide excellent visibility in low-light conditions:
Low beam: 90 LUX
High beam: 110 LUX
What is the purpose of the halo light?
The halo light serves as a width indicator and also provides turn signaling functions, enhancing visibility and safety, especially in low-light conditions.
What's the brand of the headlight?
Spanninga
What's the brand of the tail light?
Sate-lite, M15
Is a phone mount or USB charger included?
Yes, T1 Pro comes with a wireless charging phone holder that supports both wired and wireless charging, as well as phone mounting.
Does the handlebar control unit waterproof?
Yes, the handlebar control unit and button have an IPX5 waterproof rating, ensuring they are protected from water splashes and rain.
How does the bike handle in stop-and-go traffic?
T1 Pro features the proprietary Dynamic Dualdrive™ Landing Gear system, which includes a semi-automatic transition feature that allows for smooth and quick transitions while riding or stopping, making it easier to handle in stop-and-go traffic.
[Click here to view the tutorial.]
What are the precautions for using Landing gears?
Please follow these precautions to ensure safe use of the Dynamic Dualdrive™ Landing Gear system:
-Activating Kickstand Mode: The T1 Pro can only switch to kickstand mode electrically by pressing the Parking button. Do not pull the bike backward forcibly.
-Parking Safety: Avoid parking the bike on a slope, as it may tip over.
-Transportation: Always ensure the landing gears are in retract mode during transportation. Do not activate kickstand mode or gliding mode while transporting the bike.
-Gliding Mode Usage: It is recommended to use landing gear gliding mode only on flat surfaces to minimize the risk of tipping over.
How many cameras are there in total? What are their functions?
T1 Pro is equipped with three cameras, each serving a specific function:
-Front Camera: Captures blind spot images and records riding footage.
-Selfie Camera: Supports 24-hour anti-theft monitoring and selfie recording.
-Rear Camera: Provides blind spot images and records riding footage for enhanced safety.
What are the viewing angles of the cameras?
T1 Pro cameras offer wide-angle coverage for enhanced visibility and safety:
-Front Camera: 180° wide-angle view
-Selfie Camera: 152° field of view
-Rear Camera: 152° field of view
What is the resolution of the cameras?
The cameras record in 1080P resolution at 25fps for clear and smooth video capture.
What are the resolution and frame rates of the videos?
The cameras record in 1080P resolution at 25fps for clear and smooth video capture.
What is the waterproof level of the cameras?
The cameras are IP67-rated, making them dustproof and water-resistant.
What is the type of the radar?
T1 Pro is equipped with a millimeter-wave radar for enhanced safety and collision detection.
What is the radar used for?
The rear-mounted radar enhances safety by providing:
-Blind spot detection to alert the rider of unseen vehicles.
-Lane change assistance to help with safer maneuvering.
-Rear collision warning to notify the rider of approaching vehicles.
What are the Bluetooth speakers used for?
T1 Pro’s Bluetooth speakers allow you to play music directly from your phone when connected, enhancing your riding experience.
Does the central display show real-time range estimation?
Yes, the central display provides a real-time range estimation, which is visible in the top right corner of the screen.
Is it equipped with a display screen showing speed, battery level, etc.?
Yes, T1 Pro features a central display that provides real-time information, including speed, battery level, range estimation, and other essential riding data.
Does the bike come with a display screen? If so, what features does it have?
Yes, T1 Pro comes with a central display that provides essential riding information, including speed, battery level, real-time range estimation, assist level, and trip data.
Is the central display compatible with glasses (anti-glare)?
No, but the central display supports brightness level adjustment to improve visibility in different lighting conditions.
What is the size of the central display?
The central display measures 5.2 inches.
What is the type of the central display?
The central display is an IPS (In-Plane Switching) display, offering clear and vibrant visuals from various angles.
What is the resolution of the central display?
The central display has a 720P resolution.
What is the brightness level of the central display?
The display offers a 1000nit high-brightness HD screen for excellent visibility in all lighting conditions.
What is the waterproof rating of the central display?
The display has an IPX5 waterproof rating.
Does the central display support hot-swapping?
No, the central display does not support hot-swapping.
What's the brand of the central display?
5.2-inch Retina TouchScreen with TarranOS
Can child seats be attached to the cargo area?
Yes, TARRAN offers a child seat with a 5-point safety harness that can be securely attached to the cargo box.
Can I add a rain cover for the cargo area?
Yes, we offers a rain cover that can be securely attached to the cargo box.
Can I install child safety belts or enclosures?
Yes, we offers a protective safety collar that can be securely attached to the cargo box.
How much is the child seat?
The cost of the child seat with a 5-point safety harness is €329.
Do you offer branded accessories?
Yes, we offer several branded accessories, including an all-weather bike cover, waterproof cargo box cover, rain cover, child seat with a 5-point safety harness, front storage organizer, and a protective safety collar. You can check out more details via this link: https://tarranbikes.com/collections/accessories
Does it have Bluetooth or a mobile app connection?
Yes, T1 Pro offers multiple boot and lock methods, including NFC card, TARRAN App, and walk-up unlocking.
Does the bike have a built-in lock system?
Yes, T1 Pro features an electric lock system, and you can also purchase an additional physical lock for extra security.
Are anti-theft features (GPS, locks) included?
Yes, T1 Pro includes a sentry mode feature and embedded GPS, allowing you to track the bike's real-time location via the TARRAN App for added security.
Are there any safety features like reflective tape or lights?
Yes, T1 Pro is equipped with a taillight that remains on when the bike is powered on. Additionally, it features turn signals and a radar system that helps alert both the rider and other road users to potential dangers, improving overall safety and helping to prevent accidents.
What are the safety precautions for using an electric bike?
New bike concepts may differ from the riding experience you are accustomed to. Once the bike is set up, familiarize yourself with the function of all controls, especially including steering, cornering, and braking behavior of T1 Pro away from traffic, on flat roads and slopes, both with and without a load.
Is there a built-in alarm system?
Yes, T1 Pro features a sentry mode. When it detects abnormal movement, the bike will trigger an alarm and activate the selfie camera to record the event.
Does the bike have a built-in GPS module?
Yes, T1 Pro is equipped with a built-in GPS module, allowing you to track the bike's real-time location via the TARRAN app.
What’s the top speed in electric-assist mode?
The electric assist supports speeds up to 25 km/h. The assist feature automatically disengages when the speed exceeds 25 km/h for safety. If the speed drops below that, the assist will engage again when you start pedaling.
How many electric-assist mode does the bike have?
OFF: No assistance. T1 Pro works like a normal bike.
ECO: Low-level support with maximum efficiency for long-range.
AUTO: Automatic adjustment of support in response to a drop in speed due to climbs or sudden headwinds.
NORMAL: Moderate support for versatile everyday riding and balanced performance on regular terrain.
SPORT: Powerful support for sporty riding and fast commuting in urban traffic.
TURBO: Maximum power support for steep ascents or high-intensity cycling.
Does T1 Pro support walk assist feature?
Yes, T1 Pro supports the walk assist feature. You can activate it by pressing and holding the walk-assist button, which will help you easily walk the bike at a controlled speed.
Can I use the bike for long-distance commuting?
Yes, T1 Pro is well-suited for long-distance commuting. With two fully charged batteries, it can ride up to 200km, making it a great option for long commutes. Plus, the bike's ergonomic design and comfortable features, such as adjustable seat height and shock absorption, ensure a smooth and comfortable ride over extended distances.
Is it good for family use, like carrying kids or groceries?
Yes, T1 Pro is an excellent option for family use. We offer a child seat with a 5-point safety harness to securely carry your kids, ensuring their safety and comfort. Additionally, the bike includes a waterproof cargo box cover, which is perfect for carrying groceries or other items, keeping them protected from the elements. Families with young children will find it a reliable and versatile choice for daily activities.
Can I attach a trailer to the bike?
T1 Pro is not designed to attach a trailer. However, we are aware of this demand and will consider it in future updates or designs. For now, the bike is best used with its existing cargo and accessories.
Is the bike suitable for long-distance travel?
Yes, T1 Pro is suitable for long-distance travel. With two fully charged batteries, it can cover up to 200 km, making it ideal for extended rides or commutes.
Can I use the bike in bike lanes or bike trails?
Yes, T1 Pro is designed for use in bike lanes and bike trails, offering a smooth and efficient ride on paved paths.
Can the bike be ridden manually if the battery dies?
Yes, you can still ride T1 Pro manually as a regular bike if the battery is depleted.
Is the bike foldable for easier storage?
The bike can't be folded.
Does the bike come with a kickstand?
Yes, T1 Pro comes with an E-kickstand feature for enhanced stability. An additional kickstand can be installed if needed.
Can I choose custom colors or decals?
The T1 Pro currently comes in two available colors: Stardust Silver & Black and Beige Grey. There are no options for custom colors or decals at this time, but we welcome your feedback on color preferences.
Is the bike designed for both men and women?
Yes, T1 Pro is designed to be suitable for both men and women. It supports a height range of 155 to 195 cm. Additionally, the bike features the E-kickstand function, which provides extra safety, especially when riding with a load.
Do I need a driver’s license for this bike?
No driver’s license is required. However, for safety:
Riders under 14 should not ride in traffic.
Riders should have strong cycling skills and a solid understanding of road rules.
Riders transporting children in the cargo box must be at least 16 years old.
Is there a minimum age requirement for riders?
While no official age limit exists for riding the 25 km/h models, for reasons of safety we recommend not allowing children and young people under the age of 14 to ride them in traffic. All riders should also have good riding skills and road knowledge.
What’s the maximum rider weight?
The maximum weight of the rider is 100kg.
Is the bike suitable for people of different heights?
Yes, the rider height range is 155cm-195cm.
What is the recommended rider height range?
The rider height range is 155cm-195cm
Do I need a specific helmet to ride the T1 Pro?
Yes, always wear a helmet that complies with the DIN EN 1078 standard and carries a CE test sticker to help prevent head injuries in case of an accident.
Does it meet EU safety certifications?
Yes, T1 Pro meets CE certification standards, ensuring it complies with EU safety requirements.
Is the bike street legal in my area?
Yes, T1 Pro is street legal in the EU region. It can be used on public roads without requiring a special license. However, it is important to check your local regulations to ensure compliance with any specific rules regarding electric bikes, such as speed limits or where they can be ridden.
Are your bikes tested for durability?
T1 Pro undergo rigorous durability testing to ensure long-term reliability:
-The main structure remains fully functional after extensive aging tests covering tens of thousands of kilometers, excluding wear-and-tear components like tires.
-Key structural parts, including the handlebar, buttons, and dashboard, have been tested through a high number of usage cycles without functional failure.
-Road tests conducted over thousands of kilometers have shown no safety issues caused by the vehicle itself.