Return & Refund Policy

At TARRAN, your satisfaction matters. If you’re not 100% happy with your purchase, we’ve got you covered. Check out our simple return and refund process below.

1. Returns

1.1 Eligibility

You can return your TARRAN product(s) within 14 days of delivery.
To qualify, the item must be unused, in original condition, and include all packaging, parts, and accessories.

1.2 Initiating a Return

Email us at service@tarranbikes.com within 14 days of receiving your order. Include your order details and reason for return.

1.3 Shipping Your Return

Ship the item(s) back to us within 30 days of return approval.
Use the original packaging to avoid damage during transit.

1.4 Return Shipping Costs

You are responsible for return shipping costs unless the item is faulty or damaged.

2. Refunds

2.1 Inspection and Processing

Once we receive your return, we’ll inspect the item(s).
If everything checks out, we’ll process your refund within 14 days.

2.2 Refund Amount

You’ll receive the full purchase amount (minus return shipping costs).
Refunds will be issued to your original payment method.

2.3 Diminished Value

If the item(s) show signs of use or damage, we may deduct a diminished value from the refund.

3.Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, contact us at service@tarranbikes.com within 24 hours of delivery.
Provide photos of the issue and your order details.
We’ll arrange a replacement or refund at no cost to you.

4.Exceptions

The following items cannot be returned unless faulty or damaged:

Used products.
Gifted orders.
Sale items.

5.Exchanges

To exchange an item:

Return the original product(s) following the return process.
Place a new order for the desired item(s) on our website.

6.Contact Us

Got questions? Reach out to us at:

Email: service@tarranbikes.com
Live Chat: Available on our website during business hours.