FAQ
How will Tarran train dealers in repair skills?
Tarran provides detailed video tutorials covering the disassembly and reassembly of each bike module. Once the partnership is officially established, these materials will be shared with the dealer. If needed, we can also arrange remote online training or on-site guidance, depending on the situation.
Are T1 Pro repair operations difficult? Especially for electronic modules?
Repairs are designed to be simple and modular. In most cases, faulty components are replaced rather than repaired, making the process straightforward. Dealers return the defective modules to Tarran for further handling. Overall, the repair difficulty is considered low.
Do dealers need to purchase or stock spare parts in advance?
No, advance stocking is generally not required. Tarran maintains a spare parts warehouse in Germany. Once a dealer submits a request, parts are typically shipped within one business day. Dealers located outside of Germany or those who wish to keep stock on hand may place a parts order through their Tarran sales contact.
What is the process for dealers to order spare parts in advance?
In the short term, dealers can submit requests directly to their assigned sales manager, who will place the order. The after-sales team will then arrange shipment. In the long term, Tarran will introduce an online ordering system where dealers can request parts directly. Once approved, shipment will be arranged by our team.
What is Tarran’s response time to after-sales service requests from dealers?
Current: Local sales managers respond as quickly as possible during working hours. If technical support is required, our team provides a solution within one business day.
Future: By 2026, we plan to establish a local after-sales technical support team in Europe to further reduce response time.
Can Tarran provide a list of common repair issues?
The T1 Pro undergoes comprehensive testing before leaving the factory. Identified issues are addressed by our R&D team before mass production. As of now, there are no recurring repair cases for production models, so we are unable to provide a list of common issues at this time.
What is the process if a full T1 Pro unit requires repair or return?
Full bike returns are extremely rare. In the unlikely event this is necessary, Tarran follows a “replacement over repair” approach. We will send a replacement bike to minimize customer disruption. The returned unit will then be repaired by Tarran as needed, without impacting the dealer’s timeline.